Return Policy
Last updated: June 2026 · Nexa Customs Inc. · Mississauga, Ontario
Our Policy
Due to the custom-printed nature of our products, we do not accept returns or exchanges for buyer's remorse, incorrect quantity ordered, or customer-supplied artwork errors.
However, we stand 100% behind our print quality. If there is a manufacturing defect or error on our part, we will reprint your order at no charge.
When We Will Reprint or Refund
| Situation | Our Response |
|---|---|
| Print defect (colour, banding, miscut) | Free reprint |
| Wrong product shipped | Free reprint + return shipping |
| Order lost in transit | Free reprint or full refund |
| Our file/setup error | Free reprint |
| Customer artwork error (approved proof) | Not eligible |
| Change of mind | Not eligible |
| Incorrect qty ordered | Not eligible |
How to Submit a Claim
1. Email info@nexacustoms.ca within 5 business days of receiving your order 2. Include your order number (NCX-XXXXX) in the subject line 3. Attach clear photos of the defect and the packaging 4. We will respond within 1 business day
The Proof Process
Every order includes a free digital PDF proof before printing. This is your opportunity to:
- Check spelling, layout, and colours - Verify all artwork is correct - Confirm sizes and quantities
Production begins only after you approve the proof in writing (by email or website). By approving your proof, you confirm the artwork is correct and accept responsibility for any errors in the approved file.
Contact
For any concerns about your order, please contact us: Email: info@nexacustoms.ca Phone: (437) 997-9921 Hours: Monday–Friday 9AM–6PM