Privacy Policy
Last updated: June 2026 · Nexa Customs Inc. · Mississauga, Ontario
What We Collect
| Information | Why We Collect It |
|---|---|
| Name, email, phone | Order processing and communication |
| Shipping address | Delivery of your order |
| Payment info | Processed securely via Stripe (we never store card numbers) |
| IP address & browser | Website analytics and security |
| Order history | Customer support and reorders |
How We Use Your Information
We use your information to: - Process and fulfill your orders - Send order confirmations, proofs, and shipping notifications - Respond to your questions and support requests - Improve our products and services - Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Payment Security
All payments are processed by Stripe, a PCI DSS Level 1 certified payment processor. Nexa Customs never stores your full credit card number. All transactions are encrypted using SSL/TLS technology.
Cookies & Analytics
Our website uses Google Analytics to understand how visitors use our site. This data is anonymous and aggregated. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Data Retention
We retain your order information for 7 years as required by Canadian tax law. You may request deletion of your personal data at any time (subject to legal retention requirements) by emailing info@nexacustoms.ca.
Your Rights (PIPEDA)
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to: - Access your personal information - Correct inaccurate information - Withdraw consent (may affect service delivery) - File a complaint with the Office of the Privacy Commissioner of Canada
Contact
For privacy questions or to exercise your rights: Email: info@nexacustoms.ca Phone: (437) 997-9921 Address: 6033 Shawson Dr, Unit 40, Mississauga, ON L5T 1J6